no matter what you command it instantly comes up with "I did not recognise what you said". Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. To pair your remote, make sure your within about 12 inches of your TV and hold the pairing button on the remote … When I press the 'Guide' button instead of seeing the guide to programmes, a 'not available' flag appears on the screen. Absolutely nothing happens if you press them. #2. Neither the "Guide" or "Info" buttons on the TV remote work. It is blue, it is extremly delayed and doesnt show channels. Starts at Channel 2. Hello. Its clearly not the Verizon Fios Guide. Looks like I just fell into the same Remote ‘flashing red, not pairing, not available, tv turning on by itself in the middle of the night’ black hole I’ve seen posted about. How frustrating! Page 12: Initial Setup The keyboard numbers have no effect. Also, when I press the green 'Menu' button, the main menu with icons also fails to appear. What goes on What rubbish! Try this First!!! Then in December the Guide was back and now again gone! Hi, my universal remote "rmcspk1ap1" has recently stopped working in the voice control. What a weird situation. Voila! How do i get this working again. Press and hold the TV’s power button for 30 seconds. Try to use the remote and check to see if the issue persists. Hi, I have a Samsung smart TV. Start the TV. Hold down the "Back" and "Play/pause" buttons on the remote to start the pairing process. Before you take your tv remote apart or buy a new one try this method. (I started the TV with the remote because the power button was the only working button on the remote) #3. The same problem Guide went on my UE32 J5600 smart tv soon after purchase. Samsung support who are fairly useless told me it was a software issue awaiting new update. In some cases, it might not be that your remote isn’t working, it could just be that it’s not paired correctly to the TV. I have read through the posts and tried everything, yet i cannot get any of the functions to work. But the navigation buttons (left, right, up, down, select, page up, page down, channel up, channel down) don't work. It pulls up the guide, the list, the menu, and info. Plug the power back in and turn the TV on. No information about the program is presented, and no information about schedules on the channel and nearby channels is presented, either. Keep holding the buttons down until you get a message on the TV that it is connecting/pairing with the remote. Please can you advise a course of action. ? Would not reccomend Samsung tv … (The remote works; the … Samsung Smart TV remote not working bn59: Pairing with the TV. When we use the Samsung remotes (as we always have) and hit the guide button it brings up a very delayed and blank version of a TV Guide. 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