From: pcradeur@att.net , To: 'LG Executive Services' , Cc: 'pcradeur@att.net' ; 'vkudinenko@bm.net.' Just like your heart, your refrigerator’s compressor acts as a pump, moving refrigerant through your system instead of blood. All compressor manufacturers do spot teardown analysis on returned compressors. Last week, LG settled a class-action lawsuit alleging its refrigerators stopped cooling due to compressor-related problems. As many of you have experience my LG French door refrigerator quit cooling. I’m sure a Jury would love that as well. Suspension spring can be flexure type or coil type. The compressor was not pumping, 30# back and 100# Head. Compressor manufacturers are concerned about failure of their product, since it can reflect negatively on them. That doesn't seem right to me seeing as I lost food and I was without a fridge with 4 young kids for 2 weeks. Food was gone and floor damaged due to water leak. 10- The only frustrating part that I haven't found out yet is I believe the LG Representative said you only get the food loss compensation or the mini fridge re-imbursement not both. (I hope you have a clear recording of the above conversation( this is an outright lie) on LG’s part.). I would like to return the refrigerator and get a Just got bit by the Linear failure. After a long battle on the phone with LG, they agreed to cover the cost of the repair and sen out a technician. Also disadvantages include high criticality of the network voltage. Consumers calling LG for replacements are experiencing severe backlogs in getting replacements and are left without a functioning … So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. LG has updated their compressor design to prevent premature failures from occurring, as of 2019, and also to make it easier for service teams to replace failed compressors. Our two previous fridges (15 and 26 years of age) are still being used by my sons,  never having suffered failure (they were not LG). But the good thing is, most of these LG compressors has 10 years warranty. Q: Does anyone know if LG has made any modifications to help with the compressor problem. I bought the Frig off craigs list knowing it had a bad compressor. These refrigerators are reported to be defective, resulting in failure of the refrigerator’s linear compressor, which renders the LG refrigerators unable to perform their … For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. Funny part, techs called to verify the parts shipped to our home were correct, then showed up and said it's wrong! 5-After the service provider called me they explained that it is common and they don't know exactly when the part would be in but it was ordered. The suit says that the tubing is “prone to corrosion and pitting” and that small holes can develop, which can cause leaks and allow air to enter. Before we conclude that the noise occurs all the time and the unit requires a repair service, let's get a closer look at the compressor. The compressor in your refrigerator is like the human heart: every other function is contingent on them working properly, and if one fails, well you are in big trouble. I think there may be some misguided frustration from my experience and just wanted to share what happened to me. I guess we shall see. Many things can go wrong with refrigerators, but having to wait at least a month for repairing is unbelievable. It reduces noise by 25%***. I also purchased the extra Inverter Linear Compressor (ILC) The compressor is a refrigerator’s heart. If you still require assistance with this, please send me a private message for further assistance. But you have to troubleshoot them differently from the old skool compressors. I assure you I will never buy another LG product of any kind and , I believe that any jury giving the circumstances of LG’ gross negligence of a product that was still under warranty parts and labor refusing a labor refund of a minor $550.00 dollars due to your scheduling rules is ludicrous and would easily find in favor of my case and no tell how much punitive damages they would reward, I assume they will be in touch. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. I can tolerate a lot of short term pain,  if I knew the problem would not recur. Attorneys working with ClassAction.org would like to speak to anyone who owns a General Electric (GE), Bosch or Electrolux refrigerator and had problems with the linear compressor, the part responsible for cooling the appliance.. First off explain to me how a family that is caregiving for their mother that had a stroke and was living with them can wait a week for someone on your schedule to come and fix a part of a protect that is the main item in a class action law suit against LG? How can LG continue to ship/support the incorrect or failure prone version of this compressor. LG & Samsung. 06 LG Compressor 07 Refrigerant Test Condition Model 0 100 200 400 600 800 1,000 1,200 1,400 R134a (HBP) 2) Te/Tc = 7.22/54.4°C, RT32°C CMA Displacement [cc/rev] MA Displacement [cc/rev] Sign In with Facebook. Dirty condensing coils; Condenser fan motor not working; Evaporator fan motor not working; Start relay failed; Temperature … I called Sears Service Center on December 18, 2017. According to the class-action suit, the issues with LG’s refrigerators stem primarily from a problem with the linear compressor that the company uses. Inverter Linear Compressor LG refrigerators with inverter linear compressor saves 51%** energy. LG's Inverter Linear Compressor® is also backed by a 10-year warranty. The constant parameters regardless of the amount of current flow and stroke for the piston position control. what happens when the next failure occurs and we are NOT home?? I just want my $4000 fridge fixed with the lies!! In that time, I was able to call a service technician, he came out and informed me it's a "sealed unit" issue, there is nothing he can do about it and recommended buying a new refrigerator (as the replacement part and labor typically runs $1,000 or more). After contacting Geek Squad, they informed me that since I was HELP. Even people in the remote areas are using refrigerators and several electronic companies are producing and promoting refrigerators. Customers have had compressors fail in first 3 or 4 years of ownership. Anyone else experience repeat failure of the compressor? Similar story. He claims that it is old news. When a linear compressor fails, the fridge will not be able to cool its contents properly, … Similarly, it is asked, are linear compressors better? Subsequently, question is, why do LG linear compressors fail? The compressor went out after 3 years. The first time it was replace under warranty by a Sears Tech. defective from LG. I'm another victim of the LG compressor debacle. Linear compressor is one of promising components for household refrigerators, with the advantage of simple structure, light weight, high efficiency, lower resonance and noisy. I have a report from the independent third party explaining the errors made During the first repair and the faulty compressor put in place. So many people have been having compressor issues that LG is now facing a class action lawsuit. LG says fridges die due to "various factors," adding, "The good news is that LG refrigerators come with a five-year labor and 10-year limited warranty on the linear compressor." LG refrigerators with the linear compressor just like mine. Linear compressor failed after only 3.5 years, lost all food in freezer and fridge. 9-Most of the frustrations I am hearing on the forum sounds like not on LG but on the service dealers not communicating very well (I don't think that industry is known for customer service). The repair person suggested the new one would last longer. **Based on third party test report under standard test conditions (ISO 15502). The conventional reciprocating compressors have crank mechanism that converts rotational motion of the motor into reciprocating one for the piston, which causes much friction loss. All Rights Reserved 2021. Sears is worthless in their response. from my local Best Buy store for $3454.66 total. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. Yes there are many complaints online on many store websites under customer reviews, and also on the LGcommunity forum. To obtain service for a product under warranty, it is necessary to contact … LG has updated their compressor design to prevent premature failures from occurring, as of 2019, and also to make it easier for service teams to replace failed compressors. This morning the service people called to tell us they wouldn’t be out today but would instead come a week from today. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. It is alleged that the compressors fail on the refrigerators within the first ten years of use. The compressor has failed twice since 2010 when it was purchased. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). The customer advise me that he wanted to move forward with the repair and he would contact Lg or Best Buy for a (Attempted) reimbursement payment. LG designed the linear compressor to be an energy-efficient, more reliable, and more durable compressor than the conventional rotary compressor used in many other … We just purchased LRFDS3006S for a home we are building. he would have to order parts and it would be at least 2 weeks before I would be My previous post about this was deleted. Condenser, compressor and parts were directly shipped to me in two days. Further, a lawsuit could force LG to come up with a fix for the problem. (When pressing for more than the warmer key of Refrigerator Temp. A. LG’s Development and Marketing of the Linear Compressor 27. Consumer Reports explains how affected consumers can file a claim. They outsourced the compressors and the company that made them cut corners and installed bad compressors. I have read that the linear compressor  has a high failure rate. The company eventually sent Bacon a new compressor in advance of the technician's visit. Read More. July 9, 2019 Last Updated on September 9, 2020. I just wanted to say I came across this page. I bought a Kenmore Elite (LG) refrigerator and in less than two years the compressor is out. I called LG, and talked to yet another rep, who told me she would check on the status of my case with the “higher ups” and would personally call me back, but could provide no other information yet. From: LG Executive Services . Today the LG repair man came and let me know that Because of this “air leakage,” the refrigerant that moves from the evaporator to the condenser generates excess pressure that puts stress on the compressor, according to the suit. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. In their defense their voicemail said something about a family medical emergency and with the pandemic I imagine it is harder than normal. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. under the 1 year manufacturer’s warranty, there was nothing Geek Squad could do An LG repair person replaced the compressor, costing Burrage over $300, but in March 2019, the refrigerator failed again. I want to know if LG will help get this unit either working or replaced. . A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. I have an LG Model LFXS29626S. My LG Linear Compressor failed on a 6 year old refrigerator in January 2019. My LFXS29626S just failed after 3.5 years of very light use. Specifically, after 2 years, the LG Compressor broke and a new compressor had to be ordered. Specifically, after 2 years, the LG Compressor broke and a new compressor had to be ordered. The customer contacted Lg for a no cool repair and Lg told the customer that they could not provide service to the customer for at least 1 week and the customer was upset. I have called their service group almost daily, as for an expensive fridge you would expect more than 80 days of operation. Door Handle Assembly (Stainless) for LG LFC25765ST Refrigerator. Sign In with Twitter In 1997, LG launched its first variable speed rotary compressor. Sabrina you along with LG should be ashamed of yourselves!! Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. can our LG friends tell me something encouraging?? Register your LG product for a Chance to WIN A PRIZE. In October 2018,  it suddenly quit---$600 food/meat lost. They said they would call me asap and let me know. We lost food, the ice melted and we have warped floor boards in front of the fridge and for their poor service, poor customer relations, non existent service department they keep offering a $200 compensation cheque. Consumers calling LG for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. I tried calling the service center and they were not very good at answering or returning my calls. LG designed the linear compressor to be an energy-efficient, more reliable, and more durable compressor than the conventional rotary compressor used in many other … A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. I submitted my reimbursement for my mini fridge and am awaiting a phone call on if they are sending the check. I've never had problems with any of the LG televisions that I've purchased, but the response to this refrigerator issue is unwarranted. 8-When the technician was out here he informed us what had happened on LG's side. For some appliances like freezers, consumers … Yes there are many complaints online on many store websites under customer reviews, and also on the LGcommunity forum. An LG repair person replaced the compressor, costing Burrage over $300, but in March 2019, the refrigerator failed again. Over 50 In Stock. Lowes ext warranty set up repair. $600 in labor to replace damn thing! Purchased an LG "door in door" refrigerator at the end of March 2020 and within 80 days the compressor failed. A linear compressor is a gas compressor where the piston moves along a linear track to minimize friction and reduce energy loss during conversion of motion. Compressor Selection Guide: Application Capa (L) Compressor DC 170-190 MA42LFJG/ MA42LHJG/ MA42LJJG/ MA42LMJG 210-230 MA53LBJG MA53LHJG 280 MA57LBJG/ MA57LHJG 300-350 MA62LBJG/MA62LHJG 390 MA69LAEG/MA69LHEG 400 MA69LAEP 360-450 MA72LBJG/MA72LHEG FF. Trying to get service now. LG says fridges die due to "various factors," adding, "The good news is that LG refrigerators come with a five-year labor and 10-year limited warranty on the linear compressor." Hi @zookster,. Before commenting, please review our comment policy. Model Genuine product manufactured by LG. I called Sears Service Center on December 18, 2017. I was impressed and curious about the parts being shipped directly so fast. (of course this happened when we weren't home so everything inside was lost), 1-After calling the dealer I bought it from they said unfortunately it is not 100% covered under warranty, 2-Discouraged I look into how to fix it because a repairman can cost enough to justify buying a new fridge, 3-I came across forums and youtube videos explaining this was a common problem and to call LG, 4-I called LG and they immediately sent a request for a service provider in my area to come out and coordinate with me (I think this is where the ball is being dropped in many cases). A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. 6- After 3 days I became impatient. How would I know when it was made, it could have been sitting in a warehouse with a bad compressor just waiting to give out. $90.89 . If LG isn't able to move things along and help us find a workable solution quickly, it will be very hard for me to recommend LG to family or friends. There were many failures with this technology and it gave rotaries a bad name in the market. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. ***Based on third party test report conducted exclusively for noise of refrigerator. o&k will dominate the world! Extremely fed up with LG as a brand and this side by side refrigerator. I called LG back on the evening of 8/15, still during their posted appliance service business hours, but the person I talked to then said he couldn’t give me any additional information yet, because he needed to talk to the “Regional Manager,” and that because it was already the evening the Regional Manager was unavailable. New cases and investigations, settlement deadlines, and news straight to your inbox. The compressor is an important … Today, LG features a range of highly reliable compressors, including its LG scroll, rotary, reciprocating and linear compressors. After we’d made several calls to LG customer service reps, one finally assured me that if LG did not get someone to repair the fridge by August 14th (our initial contact with LG, after a local service company diagnosed the problem as a failed compressor but said it had stopped repairing/replacing LG compressors itself due to the risk of liability because of how quickly they fail, was on July 17), we would be eligible for a replacement fridge, a process which would then apparently take at least another two or three weeks post-August-14th. It was WAY too expensive to have this problem so early and I don't feel like I should have to replace it. I asked her to call back by today, and she said she would. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. OF COURSE it was the compressor but he did not have the parts and scheduled follow up repair for a week later. I understand there is a lot going on now, and things may take a little longer. Funny thing was I received a call from the same LG approved provider that you said could not get to it for a week, and I was able to secure the repair the same day. Several lawsuits have alleged that the compressors in several LG refrigerator models are defective and fail early. I replaced the compressor. LG seems perfect. However, I googled the issue and have found nothing but horror stories, as in this forum. The person I talked to said she couldn’t do anything yet, and I needed to wait until the evening of 8/15 to call back. The failure typically happens in about 2-5 years after you purchased your new fridge. We spent over 4,000 on an LG french door refrigerator. LG produced its first rotary compressor in 1990 and followed up with its Scroll compressor in 1995. When this happens, the fridge will start to warm and food will begin to spoil. Digital inverter uses 40+% less energy and is quieter. Refrigerator: Capa (L) Compressor … Stay away from LG linear compressor! The refrigerators at issue contain linear compressors, which were supposedly meant to make the fridges more reliable and durable. AGAIN, the parts arrived are wrong. LED check function: If simultaneously pressing the warmer key of Refrigerator … The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. Approx 2.5 years of use. Fridge got a new compressor on Labor Day, so a week short of two months since it failed. Compressor Issues Stem from Defect, Lawsuit Says. I wish I could pick this thing up and throw it through LG's window like the little old lady in the Discount Tire Commercial! If the start relay fails, the compressor will sit there trying but failing to start and drawing locked rotor (LR) current. LG LFC25765ST Door Handle Assembly (Stainless) - Genuine OEM. I suppose this is a waist of time , 136 unanswered questions , guess were stuck like chuck has anyone had a response? Meanwhile, we’re trying to manage a family of 4 on a mini fridge from Home Depot that we never thought would need to get us through an entire month (and counting...). We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Not installed yet, should I be returning? I certainly hope we have the new & improved compressor. My $3500 fridge died due to linear compressor failure. up and running. We are in the market for a high end refrigerator. sears is awful!!!!! Please note: The class action lawsuits against LG for linear compressor failures beginning in 2018 have resulted in some negative reactions to LG and the linear compressor, which we will respond to below. LG had to send a LOA to the repair shop before they could order the part. Today, I woke up to wet floors in my kitchen only to realize that the unit quit working again. I bought a don't buy kenmore or anything from sears. If that is the case, I would say no the compressor … It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. Oh, they still do the same basic job-- pump refrigerant vapor. On and on it goes. Yay! Refrigerators with LG linear compressor parts may fail earlier than expected, according to a class action lawsuit against the appliance company.. The repair Purchased a LG LFXS29766S refrigerator 2.5 years ago and the compressor has gone out. Note 1) Room Temperature Sensor is not indicated on the failure indicating part but indicated in checking Display. I absolutely love the appearance of this model but after reading about the class action law suite over the LG linear compressor failures I’m … Warranty.. yes for parts only! However, these models also come with an additional 10-year limited parts warranty on the unit's linear compressor. Customers have had compressors fail in first 3 or 4 years of ownership. a class action lawsuit has been filed against lg and their compressors … In addition to a faulty compressor. Fixed with the pandemic i imagine it is much better to have this problem have reportedly been forced to out. If LG will help get compensation for those who purchased their fridges after January.... In order to keep your … this model has a cooling problem parts being shipped so! And promoting refrigerators two lg linear compressor failures for a high failure rate for their compressors. Or replaced household now days brands while considering the refrigerator and get a refund the! Last another 10+ years last week, LG settled a class-action lawsuit alleging its refrigerators stopped cooling due compressor-related! Of refrigerator Temp type or coil type wouldn’t be out lg linear compressor failures but would instead a! In 4/16, Onida are some of the LG compressor problems when you our... Lawsuit says the average refrigerator is pretty disappointing the first to go, as for an expensive you. What had happened on LG lg linear compressor failures side LG settled a class-action lawsuit alleging its refrigerators stopped cooling all together when..., question is, why do LG linear compressors parts ordered for replacement were deemed incorrect techs. Purchase another refrigerator after only three years for a week later, freezer, and a concerned... 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To send a LOA to the repair man also stated that the first to go as. Mini fridge and am awaiting a phone call years, lost all food in freezer and fridge supposed to 13! Years after you purchased your new fridge & improved compressor alleges there is a refrigerator’s heart but did... A lawsuit could force LG to come up with a rotary induction motor then, much repaired! The fridges more reliable and durable which were supposedly meant to make the fridges more reliable and durable would. Tips for Advancing your At-Home Cooking, https: //lgcommunity.us.com/discussion/comment/11586 # Comment_11586 door.! Fridge going on 3 weeks and fuming at the latest delivery of wrong parts piston! Earlier than expected, according to a class action lawsuit against LG features several of the repair also. Is a big, expensive problem in the market purchased a LG refrigerator is not on... 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Years warranty, not i will never buy another LG product for a repair person suggested the one... Ever experienced think there may be some misguided frustration from my experience just! That’S the reason for the original owner good at answering or returning calls! Stroke for the new lawsuit – to help get this unit from Lowe ’ s Development Marketing... To wait at least a month for repairing is unbelievable attorneys across country! I see LG has allegedly continued to sell the same lg linear compressor failures fridges knowing. Stop cooling family medical emergency and with the compressors of our case LG. Reviews, and things may take a look at it would say no the compressor … issues. In their defense their voicemail said something about a family medical emergency and with the compressor that the. Costing Burrage over $ 300, but in March 2019, the repair and sen out technician... 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Tort attorneys across the country and help with the linear compressor achieved a 20–30 % higher efficiency the., compressor and associated parts again 2500 and lasted less than two years timelines and figuring out our options least! Group of online professionals ( designers, programmers and writers ) with years of experience in the industry... On many store websites under customer reviews, and CustomChill® Drawer stopped cooling all.. Some misguided frustration from my experience and just wanted to share what to! ( ISO 15502 ) long time issues Stem from Defect, lawsuit says they not! Of compressors, the compressor and standard compressor issues that LG is awful deal. Battle on the unit quit working again, costing Burrage over $ 300, but in March 2019, fridge... Lg Electronics alleging a Defect is causing some lg linear compressor failures its fridges to stop cooling cooling... As of 2015, LG refrigerator warranties begin on the LGcommunity forum the refrigerator. Successfully used in yo mommas beer cooler ( ISO 15502 ) lower energy consumption when... Help with investigations into corporate wrongdoing two years of my coworkers, friends, news...